TPC MatchPoint

Documentation 7

• Requirements to use the application if you are a WINDOWS user:
• Requirements to use the application if you are a IOS user:
• Accessing the software using a phone or a tablet:
• Printing receipts with the software
• Printing access cards

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First steps 30

• Introduction to the Back Office System
• Initial configuration of your center
• Set up the opening times
• Create a new internal user of the software
• How to define changing rooms and lockers.

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FAQ 6

• What is the difference between closed days and public holidays in the configuration of the club?
• How to set up days off?
• How can I change the company details on my website?
• How can I mark some days as pùblic holidays?
• Where can I change the lighting policies?

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Clients administration 29

• How to register a client?
• How do we remove duplicate clients? (Consolidation)
• How do we unsubscribe a client?
• How can we see a client’s debts?
• How can we reactivate clients after they’ve been unsuscribed?

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FAQ 7

• What to do when a web-registered client cannot access the program.
• A customer doesn't want to receive communications from us, how do it?
• How to define a member/partner on Matchpoint:
• How do I add a customer to a group so I can apply a discount on the prices?
• How to deny access to the website/mobile app to a customer?

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Initial set up 13

• Basic billing concepts.
• How to define billing series:
• How do we indicate the account where the remittances will be paid?
• How to set up general billing information:
• Display accounting accounts and cost centers by default:

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Billing and collection 16

• How to sign up a member? (special client)
• How to invoice all reservations in one go (payment by bank):
• How to enroll for a family membership fee:
• How to bill recurring fees:
• How to unsubscribe a customer's subscription:

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Cashbox 10

• How do we open and close the daily box?
• How do we change the form of payment of a payment already made?
• How can we cancel/ delete a charge?
• How do we modify the user who has been charged?
• How to change a payment of cashbox:

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Remittances and refunds 6

• How we do the bank remittance file:
• How to obtain remittance file to send to bank:
• How to upload Bank Returns File:
• How to pass Bank Returns manually:
• Collect a Remittance:

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FAQ 7

• When I charge a family fee I don’t get all the family members and the price is not correct.
• Can I have two fees on the same client?
• How do we extend the access time allowed since the last paid fee?
• How to apply a discount on a sale:
• Can I give for free the first fee for an activity?

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General 5

• How can we list detailed customer information?
• How can I see the accumulated debts of all customers?
• How can we know the number of customers and their distribution?
• About reports of subscriptions contracted...
• Reports on billing and collections.

FAQ 2

• How do we see how many subscribers/members we have in the club?
• How do I split a document into two or more payments?

Schools and campus 21

• Introduction to the campus module, courses and schools.
• How do we create a campus?
• How to create a basic Paddle school.
• Hpw to create an annual tennis school:
• How to register a student at school:

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Track Bookings 14

• Set up special prices for an open house weekend.
• Differentiate the price of reservations depending on the time or day of the week
• Programming reservations for several weeks:
• Create different prices according to the type of customer (partners, groups, etc ...)
• Advanced programming of the reservation of tracks for the web:

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Championships 5

• How to create a new league
• Create a tournament
• Show the championship in the web of the center
• Enroll players / teams to a championship
• Specific doubts about the ranking.

Locker and Parking 3

• How do we register the service of rental of lockers?
• How do we register the service of garage rental?
• How do we associate a locker with a client?

Private class 4

• Book a course to do a private lesson:
• How to book a set of private lessons:
• Collect with bonus:
• How to enroll different kinds of private classes:

Activities 14

• How do we set up our activity?
• How to create and schedule an activity:
• To know the degree of occupation of the directed activities
• Schedule in rooms or courts
• Set prices by attendance classes of activities (free hours):

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Play! (Matches system) 5

• Introducing the Play! system:
• How to set the game score:
• How to define the Play! system schedule:
• Change parameters and general permissions in games:
• How to set up automatic Open matches messages:

Ranking 2

• Setting the center's ranking:
• Import ranking file:

FAQ 15

• How do we define the school to charge tuition and first fee separately?
• Can you have free hours to book in the morning and set in the afternoon on the web and mobile?
• When I create a tutorial, the monitor I want does not appear:
• Can I take a completed campus or school and change the dates to make a new one?
• How do I consult the students I have in a camp/school already finished, so I can take them to create a new one?

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Fees 4

• How to create and configure a subscription:
• How to set up free bookings of a subscription (use hours):
• How to register a customer:
• Monitoring and control of suspended quotas.

Setting up the web portal 19

• To be considered before starting...
• Adding / Changing Main Slider Images:
• Creating the Main Menu Structure:
• Add a footer with logos for the entire page:
• Create a page with center rates:

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Mobile app 18

• Setting the predominant color and logo
• Introduction to the mobile app:
• Court booking using the mobile app
• How to state which users can access to the mobile app:
• Open a match using the mobile app:

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Web y zona de usuario 1

• How to check the registrations of users with access to the extranet, and their registration of connection:

FAQ 4

• How can customers view their upcoming reservations or classes in the mobile APP?
• How can I unsubscribe from a newsletter client?
• How can customers change their email or other information from the mobile APP?
• What does the customer need to access the mobile APP?

Alerts, mailing and newsletters 5

• E-mail notifications to customers:
• Set up automatic e-mails:
• I want to send an email only to the partners and family members, how do I do it?
• How to see the list of emails you've sent to your customers:
• How to configure sending SMS with Matchpoint:

Trainers mobile app 5

• Set up mobile app access for coaches:
• Presentation mobile app coaches:
• Pass list using the monitors app:
• Send messages in a class using the monitors app:
• Create a new class using the monitors app

COLLABORATIVE PLATFORM 4

• How we create groups:
• How we create users in groups.
• How to make a publication.
• How to send attachments to the group:

RGPD 1

• The new General Data Protection Regulation (GDPR)

Online Lectures- Videotutorials 9

• Online Lecture- Schools in TPC Matchpoint
• Online Lecture - Championships
• Online Lecture- Play! System
• Online Lecture- Bookings in TPC Matchpoint
• Online Lecture - Group Classes and Activities

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Access configuration 14

• Definition of zones/areas:
• I have a customer with the payment paid but it does not let him/her access
• Definition of waypoints
• Definition of access profiles:
• Create pass types:

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Biometry 1

• Flexy, customer and employee check-in and check-out system:

Control plates 2

• -Circuitbord Biomax2
• Diagram biomax2 mounting plate with Nitgen fingerprint reader

Instructors 9

• How to enroll a new monitor/trainer:
• How to print the monitor/trainer agenda:
• How to Give Access to a Trainer APP (MP TRAINERS):
• Consult monitors box to see their activity:
• How to transfer classes from one monitor to another:

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Organize the store 11

• How to create the structure of families and brands:
• How to import articles from an Excel sheet:
• How do we record articles in the program?
• How do we define the purchase prices of the items?
• How do we enter the inventory of an item?

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Use of terms 1

• Vocabulary:

How to remove the Browser Cache 1

• How to Remove Browser's Cache

Set up mail 3

• How to Configure email on a Mac
• How to Configure email in Outlook
• Set up email on android