When we already have the remittance created, we will only have to send the document to the bank and mark it as charged.



We strongly recommend waiting to mark it as collected until the bank gives us the approval that everything is fine, since in case there was any kind of incident with the document of a client the bank would return the entire remittance, But as we would not have marked it as charged, we could resolve the incident * and send it back to the bank. (But this could cause a customer who has already paid to leave as outstanding debt).


HOW TO RESOLVE THE INCIDENCE?

To be able to delete a receipt from the remittance, because the bank has detected it by mistake. We will edit the remittance, as shown in the image.



Once we access the remittance and we have the list of all the receipts, we will press on the "X" to eliminate in which it has given us the error.



Click the Update button to save the changes. And we can now send it back to the bank without the error.