Many times when we update your MatchPoint application or update your website, you can't see the changes immediately. It may also happen that you are working with your program and one day you see that something on the appearance doesn't seem right (a button has disappeared, the quick access bar covers the drop-downs, things are out of line on the screen ...) All this is solved by deleting the browser's cache.

Web pages save bandwidth by telling your web browser to store many parts of the web site in your local web cache (usually on the hard drive), so that it is downloaded only once. This includes the articles you have previously visited, the images you have seen etc.


Internet Explorer  


For more information, see the Microsoft Help and How-to Web site.

  • To reload a page and clear your cache:
    • Press the key combination Ctrl + F5.
    • or: Press the key Ctrl and click the "Refresh" button on the toolbar.
  • To empty the cache completely:
    • Internet Explorer 9 y 10 : 
      • Click 'Tools' (the gear button in the upper right corner of the browser), go to 'Security' and then click 'Delete browsing history ...' (keyboard shortcut: Ctrl + ⇧ Mayús + Supr).
      • Choose from the options what you want to delete (be sure to choose "Temporary Internet files", you can optionally delete other things like cookies, etc., but keep in mind that this could cause websites to forget settings that you have customized) and Click on 'Delete'.
      • IE9 will now silently delete the items you have chosen. When finished, a white and yellow notification box appears at the bottom of the window indicating that the selected browsing history has been deleted.
    • Internet Explorer 8: 
      • Click on the 'Tools' menu or click on 'Security' in the command bar and then click on 'Delete browsing history ...' (keyboard shortcut:Ctrl + ⇧ Mayús + Supr).
      • Choose from the options what you want to delete (be sure to choose "Temporary Internet files", you can optionally delete other things like cookies, etc., but keep in mind that this could cause websites to forget settings that you have customized) and Click on 'Delete'.
    • Internet Explorer 7 and earlier: 
      • Click 'Tools' and select 'Internet Options'. Then click the 'Delete Files' button under the 'Scan History' or 'Temporary Internet Files' section; You can delete other things like cookies, etc., but keep in mind that this could cause websites to forget settings that you customized.



Microsoft Edge


For more information, see the Microsoft Edge Help Portal.


To reload a page and clear your cache:

  • Press the key combination Ctrl + F5.
  • or: Press the key Ctrl and click the "Refresh" button on the toolbar.


To empty the cache completely:


1. Click the Edge menu button (...) and select "Settings." This will open the "Settings" sidebar.
2. Click the "Choose what to delete" button. You'll find it in the "Clear Scan Data" section.
3. Make sure the "Cached data and files" box is checked. This is usually selected by default.
4. Check the list of objects to be deleted. All that is marked will be erased, so check the list and mark or unmark any object.
5. Click "Delete" to delete the marked objects. Whenever the "Cached Data and Files" box is checked, the Edge Browser cache will be deleted.


Firefox and other Mozilla browsers 


In addition to Firefox, it includes Netscape Navigator (versions 6.x and later), SeaMonkey, Mozilla Suite, among others.
For more information on Firefox, see the Mozilla Firefox Help website.

  • To reload a page and clear your cache: 
    • Press the key combination Ctrl + ⇧ Mayús + R.(Alternatively, press the key combination Ctrl + F5). If you use a Mac, use the key ⌘ (Command) instead of Ctrl.
    • or: Press the key ⇧ Mayús and click the "Reload this page" button on the navigation toolbar.
  • To empty the cache completely:
    • From the 'Edit' or 'Tools' menu, choose 'Preferences' or 'Options'. Go to the 'Advanced' section and choose 'Network' (alternatively go to the 'Privacy' section). Then click on the 'Clear Recent History' or 'Clean Now' button.
    • In recent versions of Firefox, you can easily clear your cache, history and cookies using a keyboard shortcut: press the merge Ctrl + ⇧ Mayús + Supr, and then choose what you want to remove. You can also access the 'Tools' menu and select 'Clear recent history'.
    • In older versions of Firefox, go to 'Tools' → 'Options' and click on 'Privacy' (it has the image of a key) in the sidebar of the window that opens. Click the 'Clear' button next to the word 'Cache'.


Google Chrome 


For more information, see the Google Chrome Help website.


  • To reload a page: 
    • Press the key combination Ctrl + F5.
    • or: Press the key Ctrl and click the "Reload this page" button on the toolbar.
  • To reload a page and clear your cache: 
    • Repeat any of the two actions explained just as the page starts loading again.
  • To empty the cache completely:
    • Click 'Tools' (the wrench-shaped button in the upper-right corner of the browser) and click 'Options' (keyboard shortcut: Ctrl + ⇧ Mayús + Supr). On Macs, go to the 'Chrome' menu and select 'Preferences'.
    • Select the 'Advanced' section, and click 'Delete browsing data ...'
    • Choose the types of data you want to clean - between them, be sure to select "Empty cache" -.
    • In the "Delete the following items from:" drop-down list, select one of the following:
"Yesterday" to clean only the current data until the previous day;
"Last week" to clear the data for the past week;
"Four weeks ago" to clear the last month's data;
"The origin of time" to clean all data completely.


Safari 



  • To reload a page and clear your cache:
    • Press the key combination ⌘ (Command) + R. If you are using Windows, use the key Ctrl instead of ⌘ (Command).
    • or: Press the key ⇧ Mayús and click the button "Reload the current page" from the toolbar.
  • To empty the cache completely:
    • Press the key combination ⌘ (Command) + Alt + E. If you are using Windows, use the key Ctrl instead of ⌘ (Command).
    • Alternatively, from the 'Safari Settings' menu, choose 'Restore Safari ...' and select from the options what you want to restore - among them, make sure to select 'Empty cache' -; Then click Restore. For Safari version 3 and above, from the 'Safari Settings' menu, simply choose 'Empty Cache'.