TPC MatchPoint
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Knowledge base
CONFIGURATION OF MY CENTER
Documentation
8
Requirements to use the application if you are a WINDOWS user:
Requirements to use the application if you are a IOS user:
Accessing the software using a phone or a tablet:
Printing receipts with the software
Printing access cards
View all 8
First steps
16
Introduction to the Back Office System
Initial configuration of your center
Set up the opening times
Create a new internal user of the software
How to define changing rooms and lockers.
View all 16
FAQ
6
What is the difference between closed days and public holidays in the configuration of the club?
How to set up days off?
How can I change the company details on my website?
How can I mark some days as pùblic holidays?
Where can I change the lighting policies?
View all 6
CLIENTS
Clients administration
33
How to register a client?
How do we remove duplicate clients? (Consolidation)
How do we unsubscribe a client?
How can we see a client’s debts?
How can we reactivate clients after they’ve been unsuscribed?
View all 33
FAQ
10
What to do when a web-registered client cannot access the program.
A customer doesn't want to receive communications from us, how do it?
How to define a member/partner on Matchpoint:
How do I add a customer to a group so I can apply a discount on the prices?
How to deny access to the website/mobile app to a customer?
View all 10
FINANCE
Initial set up
13
Basic billing concepts.
How to define billing series:
How do we indicate the account where the remittances will be paid?
How to set up general billing information:
Display accounting accounts and cost centers by default:
View all 13
Billing and collection
15
How to sign up a member? (special client)
How to invoice all reservations in one go (payment by bank):
How to enroll for a family membership fee:
How to bill recurring fees:
How to unsubscribe a customer's subscription:
View all 15
Cashbox
10
How do we open and close the daily box?
How do we change the form of payment of a payment already made?
How can we cancel/ delete a charge?
How do we modify the user who has been charged?
How to change a payment of cashbox:
View all 10
Remittances and refunds
6
How we do the bank remittance file:
How to obtain remittance file to send to bank:
How to upload Bank Returns File:
How to pass Bank Returns manually:
Collect a Remittance:
View all 6
FAQ
8
When I charge a family fee I don’t get all the family members and the price is not correct.
Can I have two fees on the same client?
How do we extend the access time allowed since the last paid fee?
How to apply a discount on a sale:
Can I give for free the first fee for an activity?
View all 8
TOKENIZATION
5
TOKENISATION OF ONLINE PAYMENTS with STRIPE
PERIODIC CARD REMITTANCES
COLLECTION OF UNPAID RESERVES
CARD RECORDING BY THE CUSTOMER
CONTROL OF CARDS WITH AN APPROACHING EXPIRY DATE
INFORMATION AND STATISTICS
General
5
How can we list detailed customer information?
How can I see the accumulated debts of all customers?
How can we know the number of customers and their distribution?
About reports of subscriptions contracted...
Reports on billing and collections.
FAQ
2
How do we see how many subscribers/members we have in the club?
How do I split a document into two or more payments?
SERVICES AND PLANNING
Schools and campus
22
Introduction to the campus module, courses and schools.
How do we create a campus?
How to create a basic Paddle school.
Hpw to create an annual tennis school:
How to register a student at school:
View all 22
Track Bookings
22
Set up special prices for an open house weekend.
Differentiate the price of reservations depending on the time or day of the week
Programming reservations for several weeks:
Create different prices according to the type of customer (partners, groups, etc ...)
Advanced programming of the reservation of tracks for the web:
View all 22
Championships
5
How to create a new league
Create a tournament
Show the championship in the web of the center
Enroll players / teams to a championship
Specific doubts about the ranking.
Locker and Parking
3
How do we register the service of rental of lockers?
How do we register the service of garage rental?
How do we associate a locker with a client?
Private class
7
Book a course to do a private lesson:
How to book a set of private lessons:
Collect with bonus:
How to enroll different kinds of private classes:
New Private Lesson Reservation Feature
View all 7
Activities
15
How do we set up our activity?
How to create and schedule an activity:
To know the degree of occupation of the directed activities
Schedule in rooms or courts
Set prices by attendance classes of activities (free hours):
View all 15
Play! (Matches system)
6
Introducing the Play! system:
How to set the game score:
How to define the Play! system schedule:
Change parameters and general permissions in games:
How to set up automatic Open matches messages:
View all 6
Ranking
2
Setting the center's ranking:
Import ranking file:
FAQ
15
How do we define the school to charge tuition and first fee separately?
Can you have free hours to book in the morning and set in the afternoon on the web and mobile?
When I create a tutorial, the monitor I want does not appear:
Can I take a completed campus or school and change the dates to make a new one?
How do I consult the students I have in a camp/school already finished, so I can take them to create a new one?
View all 15
Fees
4
How to create and configure a subscription:
How to set up free bookings of a subscription (use hours):
How to register a customer:
Monitoring and control of suspended quotas.
ONLINE SERVICES AND COMUNICATIONS
Setting up the web portal
19
To be considered before starting...
Adding / Changing Main Slider Images:
Creating the Main Menu Structure:
Add a footer with logos for the entire page:
Create a page with center rates:
View all 19
Mobile app
23
Setting the predominant color and logo
Introduction to the mobile app:
Court booking using the mobile app
How to state which users can access to the mobile app:
Open a match using the mobile app:
View all 23
Web y zona de usuario
1
How to check the registrations of users with access to the extranet, and their registration of connection:
FAQ
4
How can customers view their upcoming reservations or classes in the mobile APP?
How can I unsubscribe from a newsletter client?
How can customers change their email or other information from the mobile APP?
What does the customer need to access the mobile APP?
Alerts, mailing and newsletters
6
E-mail notifications to customers:
Set up automatic e-mails:
I want to send an email only to the partners and family members, how do I do it?
How to see the list of emails you've sent to your customers:
How to configure sending SMS with Matchpoint:
View all 6
Trainers mobile app
5
Set up mobile app access for coaches:
Presentation mobile app coaches:
Pass list using the monitors app:
Send messages in a class using the monitors app:
Create a new class using the monitors app
COLLABORATIVE PLATFORM
4
How we create groups:
How we create users in groups.
How to make a publication.
How to send attachments to the group:
RGPD
1
The new General Data Protection Regulation (GDPR)
Online Lectures- Videotutorials
9
Online Lecture- Schools in TPC Matchpoint
Online Lecture - Championships
Online Lecture- Play! System
Online Lecture- Bookings in TPC Matchpoint
Online Lecture - Group Classes and Activities
View all 9
Access Control
Access configuration
14
Definition of zones/areas:
I have a customer with the payment paid but it does not let him/her access
Definition of waypoints
Definition of access profiles:
Create pass types:
View all 14
Biometry
1
Flexy, customer and employee check-in and check-out system:
Control plates
2
-Circuitbord Biomax2
Diagram biomax2 mounting plate with Nitgen fingerprint reader
STAFF
Instructors
10
How to enroll a new monitor/trainer:
How to print the monitor/trainer agenda:
How to Give Access to a Trainer APP (MP TRAINERS):
Consult monitors box to see their activity:
How to transfer classes from one monitor to another:
View all 10
SHOP
Organize the store
12
How to create the structure of families and brands:
How to import articles from an Excel sheet:
How do we record articles in the program?
How do we define the purchase prices of the items?
How do we enter the inventory of an item?
View all 12
OTHERS
Use of terms
1
Vocabulary:
How to remove the Browser Cache
1
How to Remove Browser's Cache
Set up mail
3
How to Configure email on a Mac
How to Configure email in Outlook
Set up email on android
